Complaints Procedure

At The Elms Dental Practice we endeavour to deliver the best possible dental care and service to our patients.

We will help if you need it, provide information when you want it and support if you have any concerns about any aspects of your dental care.

We recognise that from time to time our best efforts may not always meet all our Patients expectations. If you would like to bring a particular problem to our attention please contact our Practice Manager Lisa Grimble by telephone 01621 850312, direct email Lisa@maldondentist.co.uk or by letter sent to the practice address.

We endeavour to reply verbally within 24 hours and a written reply will be returned to you within seven days.

If you remain dissatisfied with our response you can contact Private Dental Complaints Services on 020 8253 0800 or visit www.dentalcomplaints.org.uk.

You can also contact Care Quality Commission (CQC) who regulates private and NHS dental practice services in England by calling 03000 616161.The General Dental Council is responsible for regulating all dental professionals. Complaints can be made using their on-line form at www.gdc-uk.org.

If you wish to view our Privacy Policy In regulation with the new GDPR effective from 25th May 2108, please ask a member of our staff.